{"version":"1.0","provider_name":"Hi Posts Ti\u1ebfng Vi\u1ec7t\u2013 Artificial Intelligence News, Guides &amp; Knowledge","provider_url":"https:\/\/www.hi-posts.com\/vn","author_name":"vpadmin","author_url":"https:\/\/www.hi-posts.com\/vn\/author\/vpadmin\/","title":"S\u1ef1 ph\u00e1t tri\u1ec3n c\u1ee7a b\u1ea3n \u0111\u1ed3 h\u00e0nh tr\u00ecnh kh\u00e1ch h\u00e0ng: H\u01b0\u1edbng d\u1eabn qua nhi\u1ec1u th\u1eadp k\u1ef7 \ud83d\udcc8","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"Jfd7czn1MU\"><a href=\"https:\/\/www.hi-posts.com\/vn\/evolution-customer-journey-mapping-decades\/\">S\u1ef1 ph\u00e1t tri\u1ec3n c\u1ee7a b\u1ea3n \u0111\u1ed3 h\u00e0nh tr\u00ecnh kh\u00e1ch h\u00e0ng qua c\u00e1c th\u1eadp k\u1ef7<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/www.hi-posts.com\/vn\/evolution-customer-journey-mapping-decades\/embed\/#?secret=Jfd7czn1MU\" width=\"600\" height=\"338\" title=\"&#8220;S\u1ef1 ph\u00e1t tri\u1ec3n c\u1ee7a b\u1ea3n \u0111\u1ed3 h\u00e0nh tr\u00ecnh kh\u00e1ch h\u00e0ng qua c\u00e1c th\u1eadp k\u1ef7&#8221; &#8212; Hi Posts Ti\u1ebfng Vi\u1ec7t\u2013 Artificial Intelligence News, Guides &amp; Knowledge\" data-secret=\"Jfd7czn1MU\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script>\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/www.hi-posts.com\/vn\/wp-includes\/js\/wp-embed.min.js\n<\/script>\n","thumbnail_url":"https:\/\/www.hi-posts.com\/vn\/wp-content\/uploads\/sites\/24\/2026\/04\/customer-journey-mapping-evolution-infographic.jpg","thumbnail_width":1664,"thumbnail_height":928,"description":"Kh\u00e1m ph\u00e1 l\u1ecbch s\u1eed b\u1ea3n \u0111\u1ed3 h\u00e0nh tr\u00ecnh kh\u00e1ch h\u00e0ng t\u1eeb nh\u1eefng b\u1ea3n v\u1ebd s\u01a1 khai nh\u1eefng n\u0103m 1980 \u0111\u1ebfn c\u00e1c m\u00f4 h\u00ecnh \u0111\u01b0\u1ee3c \u0111i\u1ec1u khi\u1ec3n b\u1edfi tr\u00ed tu\u1ec7 nh\u00e2n t\u1ea1o. T\u00ecm hi\u1ec3u v\u1ec1 nh\u1eefng thay \u0111\u1ed5i ch\u00ednh trong chi\u1ebfn l\u01b0\u1ee3c tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng v\u00e0 d\u1eef li\u1ec7u."}